I have been working with the Google search appliance for about a year, and MAN! support is a bitch with these.
Here is a picture of our THIRD replacement.
Every time we receive a replacement it was because the issue we were having was a "known issue" and the fix they gave us was a new appliance. The other night we had a planned power outage, so we shut down all of our servers for it. After 8 hours we powered them all back on, and what do you know the only one NOT to come up was the yellow one. Maybe the ones we have are yellow because they are lemons or maybe we should just HANG ourselves. I really hope this THIRD CHARMER gives us better luck cause the next time we have a issue that is resolved by sending out another, I will have to pull out my Light saber and DESTROY this robot.
Here are some more HIGH QUALITY pictures
Remote Access Droid
Remote Access Droid 2